Terms and conditions

Here you can read our terms and conditions applicable for all your purchases on www.yellowbirdcoffee.dk.
You are therefore encouraged to read the terms carefully so that you know your rights and obligations before you buy any products from us.
For every purchase we ask you to accept the terms of trade conditions.

When you shop with us, all transactions are subject to Danish law.
Therefore all disagreements will be settled by The Courts of Denmark.

www.yellowbirdcoffe.dk is owned by:
Yellow Bird Coffee Aps
CVR: 40808655
Amager Strandvej 108, DK-2300 Copenhagen S
E-mail: info@yellowbirdcoffee.dk
Tel. +45 31338433
Founded in 2019

Content

  • Order and payment
  • Delivery
  • Return and Cancellation
  • Guarantee and Warranty
  • Complaints
  • Price Guarantee

Order and Payment

The webshop is open 24/7, so you can always shop with us. However, certain parts of the site will periodically be unavailable due to maintenance.
To shop on yellowbirdcoffee.dk you must be at least 18 years old or have the legal right to enter into a purchase, for example in the form of acceptance from your guardian.

Prices

All prices are inclusive of 25 % Danish VAT and in the selected currency if ordering within the EU. Outside of the EU prices are exclusive of Danish VAT. Prices at time of booking apply. Freight and delivery costs are included unless stated otherwise.
We reserve the right to make errors in entering prices or discount rates and cancel orders  because of these mistakes. 

Ordering goods

  1. Find the goods you would like to purchase and click on “add to cart”
  2. Select “view cart”
  3. Select “Proceed to checkout”
  4. Enter your personal data and choose where you want the package delivered.
  5. Choose shipping method.
  6. Choose payment method.
  7. Pay the order.
  8. We will send an order confirmation to you by email.

Receipt or order and order confirmation

When you order an item, you will receive an order confirmation by e-mail and when your order has been shipped, you will receive an invoice. Orders are normally processed within 2 working days, your card will be charged after we have shipped your items.

Payment by credit card

In this shop you can pay with the following credit cards:

payment-cards

You can also choose to pay with MobilePay. MobilePay is a solution for payment via your smartphone. If you would like to take advantage of MobilePay, you must install the application on your phone, and link a debit card to it. Be aware that there may be a fee associated with using MobilePay, depending on which payment you choose to use.

When you choose to pay by MobilePay, you will be redirected to a page where you are prompted to enter your phone number. Then you authorize the payment on your phone and the rest will run automatically. It’s never been easier to shop online!

Are you unsure about the terms of use of MobilePay? Find the terms here (in Danish). The amount will only be deducted when the order has been dispatched.

Delivery

We offer free shipping in Denmark on all orders above 500 DKK with our standard delivery (except Faroe Islands and Greenland). We use GLS or DAO for most shipments, however espresso machines from Rocket Espresso are often shipped more safely with carrier.

GLS delivery takes place in the daytime or delivery and pickup at the GLS package shop.

Stock items will normally be shipped within 2 business days, and you will receive you order within 3-5 business days.

Orders can also be picked up within opening hours at Yellow Bird Coffee, Amager Strandvej 108, 2300 Copenhagen S, Denmark.

Cancellation

When you shop at yellowbirdcoffee.dk you have 14 days to cancel your purchase from the day you receive the goods.
Though you are not entitled to cancel a coffee order as this is a fresh food product that cannot be resold upon a return.

The cancellation period will expire 14 days after the day you;

  1. Received your product
  2. Get the last goods in physical possession when it comes to an agreement on several items that have been ordered in one order and delivered separately.
  3. Get the last lot or the last part in physical possession, when it comes to an agreement on the delivery of a good consisting of multiple lots or pieces.

If you regret your purchase you must, within 14 days of receipt, notify us that you want to cancel your purchase. The notification shall be given by contacting us at info@yellowbirdcoffee.dk. In your message you need to make us clearly aware of the fact that that you want to use your right of cancellation. You can also choose to use our standard withdrawal form and send together with the item. You can find it here.

You can not cancel your purchase by simply rejecting the goods without clearly letting us know that you would like to cancel your purchase.

Partial cancellation of a purchase

If you have purchased multiple items from us, you have the opportunity to send one or more items back, even if they are purchased in one order.

Note that you can only get a proportionate share of your delivery costs back, corresponding to the balance between the number of items you send back, and the number you keep.

Return

You must send your order back to us without any undue delay and within 14 days after you have notified us that you wish to cancel your purchase. You must bear the direct cost of returning the goods. When returning an item you are responsible for packing the goods safely. You bear the risk from the time of delivery of the goods.

Business Customer

For business customers there are no right of cancellation unless otherwise agreed in writing. Private enterprises, government agencies, associations, foundations and private institutions etc. are considered business customers.

The condition of the item when you send it back

You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and the way it works. In other words, you can inspect the item in the same way as if you examined it in a physical store. If the product is examined and tested beyond what is outlined above, we consider it as used, which means that when you cancel your purchase only get part or none of the purchase amount back, depending on the product’s commercial value. In order to receive back the entire purchase amount you must therefore do the same as you can in a physical store. You must inspect the item, but do not take it in actual use.

Refund of the purchase amout

If you regret your purchase we will refund the amount you have paid to us. In the event of a depreciation you are liable for, this amount will be deducted from the purchase amount.

If you use your right of cancellation, we will refund all payments received from you, including delivery costs (excluding additional costs as a result of your own choice of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any case within 14 days from the date we receive notice of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

We may withhold reimbursement until we have received the return product, unless you have supplied evidence of returning the item.

If you regret your purchase, the item must be sent to:

Yellow Bird Coffee
Amager Strandvej 108
2300 Copenhagen S
Denmark

You can also cancel by prior agreement to drop it off in person at the above address.

What should I send back?

You must attach a copy of the invoice.
The expedition will be faster if you also fill out our cancellation form.

Note! We do not receive packages sent COD (cash on delivery).

Guarantee and Warranty

When you shop at yellowbirdcoffee.dk you have 24 months warranty under the Danish Sale of Goods Act. Our warranty applies to defects in material and / or workmanship.

When there are defects in a product you can either get it repaired or replaced, refund or reduction in price, depending on the specific situation.

It is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other injurious behavior. It is therefore necessary that you follow the enclosed instructions, washing instructions and other instructions that guide the proper use and maintenance of the product. Non-respect of a product in relation to the prescription, will be construed as misuse or other inappropriate behavior, and therefore the product will not be covered by the warranty.

Should you receive an item you believe is covered by the warranty please contact us at info@yellowbirdcoffee.dk. Please contact us prior to a return.

How should I complain?

You must complain within “reasonable time” after you have discovered the defect. If you complain within two months after the defect is discovered, the complaint will always be timely.

We will refund reasonable return delivery costs

If the complaint is justified, we will refund your (reasonable) return delivery costs. We need the following information when you send the product to us:

When you return the product, please state what the problem is, as detailed as possible. Feel free to use our complaint form here. It is not a requirement, but it eases the process and minimizes turnaround time for the complaint.

Send the product to:

Yellow Bird Coffee
Amager Strandvej 108
2300 Copenhagen S
Denmark

Please note, we do not accept COD packages or the like.

Remember that the product must always be returned in protective packaging and get a receipt for the shipment, so that we can reimburse your shipping costs.

Warranty

Espresso machines – Guaranty and warranty permanently void in case of limescale related false. This assessment is made solely by Yellow Bird Coffee qualified personnel.

Right to complain

When you shop at yellowbirdcoffee.dk you have 24 months rights to complain under the Danish Sale of Goods Act. This applies to defects in material and / or workmanship.
If you wish to complain about your purchase, please contact info@yellowbirdcoffee.dk

If we fail to find a solution, you can file a complaint about a product or service purchased from us to:

Nævnenes Hus
Toldboden 2
8800 Viborg
naevneneshus.dk

You can also choose to use the European Commission’s online complaint portal to file a complaint. This is particularly relevant if you live in an EU country other than Denmark, but has made business with us. Your complaint may be filed in ec.europa.eu/odr. Remember to inform our e-mail address (info@yellowbirdcoffee.dk) together with your appeal.

Price Guarantee

If you have purchased an item at yellowbirdcoffee.dk and then seen us sign or advertise the item at a lower price, we will pay you the difference on a coupon code for the webshop.

This price guarantee is valid for 14 days after your original purchase – whether you purchased in store or online.
However, our price guarantee does not include already discounted items as well showcase models.

How it works

Whether you have bought in store or online simply just bring your receipt or invoice for the item to our physical store at Amager Strandvej 108, 2300 Copenhagen S – Please note that the inquiry must be made within the period where the item is on campaign. The difference in the amount can be used for purchase in the store or can be issued as a coupon code for the website.

If you do not have the opportunity to visit us, please contact us at info@yellowbirdcoffee.dk.

Privacy Policy

By using yellowbirdcoffee.dk you agree to us processing your personal data in accordance with the following privacy policy. Yellowbirdcoffee.dk fully respects all requests for confidentiality of personal information that is disclosed online, and we are aware of the need for appropriate protection and management of any personal information that we receive. If you do not agree to the privacy policy, please do not use this website.

What personal information do we collect and process?

As a rule, you can access the website without telling us who you are or revealing any personal information about yourself. However, yellowbirdcoffee.dk needs some personal data to deal with you and provide news and other services to you.

For you to make an sales agreement with us, we need the following information:

Name
Address
Phone number
Email address
CVR number (If you are acting as a company)

Yellowbirdcoffee.dk collects and process information about you when you:

  • Makes a payment of purchase
  • Provide account information related to creating or making changes to your user account with us in order to use certain services, for example by creating a profile and sign up for the newsletter.
  • Sending a query, complaint or give us feedback.
  • Moreover, provides personal data to us via the website or otherwise.

Yellowbirdcoffee.dk only collects the personal information necessary to deliver the provision you ask for. Personal information is registered with (Yellow Bird Coffee ApS) and is kept for five years, after which data is deleted. When collecting personal information through our website, we ensure that it always happens when submitting your consent, so that you are informed of exactly what information is collected and why.

Yellowbirdcoffee.dk is using ePay/ Bambora to handle online purchases and do not keep information on payment instruments such card numbers on debit cards, bank account numbers or the like.

We do not store customer data encrypted.

We do not transmit customer information encrypted.

Who do we disclose personal information to?

  • Selected and trusted third-party, which may use your personal information in order to provide goods or services that you have ordered;
  • and business partners in order to register and maintain your user account.Personal data submitted on yellowbirdcoffee.dk is only disclosed to:
  • Yellowbirdcoffee.dk also only passes personal data to others, such as abuse registers, in accordance with applicable law, if the customer exercises abuse or defraud against yellowbirdcoffee.dk.

Registration of personal data and personally identifiable information is necessary to analyze how users use yellowbirdcoffee.dk via Google Analytics. In order to further develop and improve yellowbirdcoffee.dk we collect statistics of how users use the pages. The statistics are solely used in aggregate form, for example. to see which pages and browsers our customers use the most. www.yellowbirdcoffee.dk also uses Google Analytics to collect visitor statistics and in that connection pass on IP addresses to Google Analytics. Google may disclose information to third parties where required by law, or to third parties who perform tasks for them. Privacy Policy terms for Google Analytics are accepted when visiting yellowbirdcoffee.dk and can be read here: www.google.com/privacy.html. Apart from the above cases, yellowbirdcoffee.dk do not disclose any data about each customer’s use of services on yellowbirdcoffee.dk.

Access to information

You can always change your account information, including specifying whether you want us to contact you with offers on products, services, or unsubscribe the newsletter. You can also be informed about what information we hold about you. If you wish to receive a copy of this information, please write to us at info@yellowbirdcoffee.dk.

Where is your personal data stored?

Personal information is stored on servers in Denmark. Some personal data is managed by a third party (data manager), who stores and processes personal data on behalf of yellowbirdcoffee.dk in appliance with this data policy and current legislation on personal data protection. We only retain personal data for as long as necessary in relation to the stated purposes above.

Cookies

In addition to the information that you enter in connection with the purchase, signing up for the newsletter and other services, yellowbirdcoffee.dk is using cookies. If you do not want yellowbirdcoffee.dk to identifies your PC, mobile, etc., using cookies, you can reject cookies on your computer by changing the settings in your browser. Where you find the settings depends on which browser you use. However, please be aware that if you do, there are many features and services, you can not use because they require that the website can remember the choices you make.

For each visit – regardless of the presence of a cookie – we record the user’s type of browser, operating system, the host and the URLs of pages that you wish to access. This data is used in a comprehensive and anonymous form for statistical analysis on the general use of the website. You can read more about our use of cookies on yellowbirdcoffee.dk in our cookie policy here.

Contact, changes, and updates of the personal data policy

Yellowbirdcoffee.dk is committed to continuously meet the statutory requirements for the protection of privacy. If you have questions or comments about our data policy or how we use your personal data, please contact us at info@yellowbirdcoffee.dk.

Subscription terms

Coffee subscriptions are shipped once every month the following Monday, after the 15th. Payment is processed the day of the shipment at the earliest. We will ship your order if your payment has been successfully approved.

You can always login to your account and make changes to your subscription. You can update your shipping schedule, address and billing info, payment information and cancel your subscription before the 15th for immediate cancellation..

Your coffee subscription will continue until we receive your cancelation. You can cancel your subscription from your customer account, and only here. It is your sole responsibility to cancel your subscription. You will receive a cancelation confirmation via email.

International coffee subscriptions will be sent with GLS. Danish shipments will be sent as packages with your choosen shipping method.

Right to complain

If you wish to complain about your purchase, please contact yellowbirdcoffee.dk

If we fail to find a solution, you can file a complaint about a product or service purchased from us to:

Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark
naevneneshus.dk

You can also choose to use the European Commission’s online complaint portal to file a complaint. This is particularly relevant if you live in an EU country other than Denmark, but has made business with us. Your complaint may be filed in ec.europa.eu/odr. Remember to inform our e-mail address (info@yellowbirdcoffee.dk) together with your appeal.

Price Guarantee

If you have purchased an item at yellowbirdcoffee.dk and then seen us sign or advertise the item at a lower price, we will pay you the difference on a gift card or coupon code for the webshop. This price guarantee is valid for 14 days after your original purchase – whether you purchased in store or online. However, our price guarantee does not include already discounted items as well showcase models.

How it works

Whether you have bought in store or online simply just bring your receipt or invoice for the item to our coffee bar at Amager Strandvej 108, 2300 Copenhagen S – Please note that the inquiry must be made within the period where the item is on campaign. The difference in the amount can be used for purchase in the store or can be issued on a gift voucher or coupon code for the website. If you do not have the opportunity to visit our Yellow Bird Coffee Bar, please contact us at info@yellowbirdcoffee.dk.